Terms and Conditions

General

Services will only be confirmed to clients who pay them with credit cards on their names.
All prices will be set in US dollar or in Euro.
All bookings and demands must be confirmed by Travelnet to be effective.
The confirmation or deny will be sent the second working day for hotels and the third working day for tour operators.
Bookings will only be processed with a minimum of 3 days.
The confirmation of bookings will be ineffective if clients do not pay with a valid credit car (Visa, Mastercard) on their names, or any other method established by our payment system depending on the amount, within 24 hours in advance.
For every reservations you will receive a "Copy" that isn't a "Confirmation". *Adjustment over the exchange rate between euro-dollar will be requested in case at the time of the final balance.
In the total amount we will charge you with the 3% for Online payment system expenses. This amount will appear in the total of your reservations.
Your Personal datas are encrypted and invisible to the Payment System and Travelnet.

Our payment system is secure and is internationally recognized for:

secure payment

How Credit Cards Payments does it works

We will send you a separeted e-mail where a link appears. When you will click on it you will enter in a super secure site (directly administrated from the most important spanish bank B.B.V.A. or Caixa) where you have to insert the number, expiration month/year and CCVC number of your Credit Card. CCVC are the last three numbers in the rear of your credit card. In some cases our payment system will ask you for "Visa Verisign" (Visa) and "Master SecureCode" (Mastercard) codes. If you don?t have it you can?t pay. It is not on your card and it is not the same for your ATM withdrawl. Just call your bank and they will activate one for your card. It is easy and secure for all your Internet payment.

Once Travelnet receives the payment receipt (immediately), it will send to the clients a document (voucher) for the services that have been reserved, paid and confirmed.

Hotels

Bookings will only be confirmed with a minimum of 2 days.
The client must show the hotel the document (voucher) sent by Travelnet together with visa and own documents.
The check in to the hotel will be from 16:00 hours on and the check out at 12:00 hours.
In case the client is not pleased with the booked and paid services, Travelnet commits to do as much as possible to find another hotel that pleases him without any refund. If the client wants to move to a superior hotel, he must pay the difference in accordance with Travelnet.
Hotels with "all inclusive" accommodation, includes all meals and all drinks.
Hotels with "half board" accommodation, includes breakfast and dinner with no drinks.
Hotels with "full pension" accommodation, includes breakfast, lunch and dinner with no drinks.

Cancellation and Penalty

Cancellations must be notified in writing on a business day. The day of notification and the day the trip begins are not included in the day count. Cancellation fees are calculated based on the entire booked service.

More than 31 days before departure: no penalty for changing the booking date. For refund requests all the amount less an 8% fee applies only to payments made via credit/debit card.
Up to 31 days before: 35%
30 to 21 days before: 40%
20 to 10 days before: 50%
9 to 3 days before: 75%
2 days or less before, no-show, or early departure: 100%

Deposit and Balance

Deposit required upon confirmation: at least 20%
Balance due: 20 days before departure
Accepted payment methods: Bank transfer or credit/debit card (subject to a 4% surcharge)

Complaints

Any issues must be reported during the stay using the number listed on the voucher so they can be resolved immediately. A response will be provided as soon as possible.

Claims need to be submitted within a period not exeeding sixty (60) days following the date of termination of service. Clients has to present : copy of the contract with the car rental company and proof of expenses incurred by the service failure.
In case of loss, theft, or accident, should also accompany the letter of complaint with the police report.

Major Force

Force majeure
In the event of flight cancellations, hotel closure, prolonged power outages, or official travel warnings, Travelnet may—in agreement with the client—issue a refund, propose an alternative hotel of the same category, or reschedule dates without penalty (retaining only amounts non-recoverable from the properties). The client will be notified within 3 days of Travelnet becoming aware of the event.
Hotel changes
If the property does not match what was booked and confirmed, Travelnet will propose an alternative hotel of the same category at no extra cost. If the change is the client's personal choice, the agreed rate difference applies.
In case of natural and fortuitous events such as earthquakes, hurricanes, floods and other uncontrollable events by Travelnet, our Agency it is not responsible to perform the agreed services.